1. What support do you have available?

We have several methods of product support. We have a number to provide phone support, and UserVoice functionality to allow for user feedback and bug reporting. All these methods are in addition to our standard support email addresses.

2. How secure is?

We employ security measures than financial institutions, their privacy and security of your personal information is our primary concern. We implement a verification process in several steps at each stage to ensure that digital assets are just as safe as a safe or his life insurance policy. To increase the security level of the encrypted data set of more than 1000 times.

3. Why would I use My Secrets?

Do you have an email account? Or two? Or three? Do you buy or sell stuff with eBay, Amazon, PayPal, Yahoo! Stores, or elsewhere? Do you blog, or use Twitter, or put up videos on YouTube? Do you share or backup photos with Flickr, Photobucket, Snapfish, Kodak Gallery, or Shutterfly? Do you maintain your identity at LinkedIn, Facebook, MySpace, Friendster, or Plaxo? Think about all the time you spend online these days, and how important and valuable these sites and services are to you and your family. It's not fun to think about, but the reality is in the event of your death most of these companies and services have no provision for passing your account onto your loved ones (even a will doesn't help!). MySecrets is the best way to guarantee access to your online accounts for all of the people you think should receive them, be it a spouse, child, friend or colleague.

4. What happens if I die or become incapacitated?

Someone (perhaps a spouse or your estate planner) will need to submit your name to our website as being deceased. We use a thorough verification process to confirm a user's passing. Additionally, with a paid account, users receive two cards directing any medical personnel or family members that My Secrets is protecting your digital assets. We recommend keeping one card in your wallet, and leaving one with your will/trust documents.

5. How do I pick beneficiaries for my digital assets?

You can assign beneficiaries to receive one or multiple digital assets. For each beneficiary you need only enter their email address and relationship, My Secrets handles the rest.

6. What kinds of things are “Assets”?

Asset is any website that requires a login, like an email account or photo storage website. Some things you might put in your Cloud includes: Gmail, Flickr, Facebook, Paypal, Yahoo! Mail, Ebay, iTunes, ING, Snapfish, YouTube, AOL, Amazon, Kodak Gallery, Wordpress, GoDaddy, Hotmail, Netflix, Blogger, LinkedIn, Photobucket, 12seconds, Box.net, Friendster, TypePad, Party Poker, Mint, Twitter, and any other websites that require an account. Generally you might want to add any of the following kinds of accounts or assets to your locker: email accounts, photo sites, video sites, social networks, domain registrars, computer logon names and passwords, DMV logon accounts, music accounts, messaging tools like twitter or IM, blog administration accounts, paypal, news subscriptions, notes on how you want your funeral to be handled, notes on where to find those last little personal artifacts of your life and what you want your loved ones to do with them You can assign beneficiaries to receive one or multiple digital assets. For each beneficiary you need only enter their email address and relationship,My Secrets handles the rest.

7.How many websites or assets can I put in my Cloud?

With any paid account you can deposit an unlimited number of assets and documents. With a free account you can deposit 3 assets and you can designate a beneficiary.

8. Can I make changes at any time?

You can update your Cloud any time, all you need is a Web browser and an Internet connection. Just click "Login" on any page, and make any changes you'd like.

9.How do I update my Cloud?

You can update your cloud any time, all you need is a Web browser and an Internet connection. Just click "Login" on any page, and make any changes you'd like.

10. What is a beneficiary?

Beneficiaries are the people who will receive your digital assets, the login information for all the websites you use.

11. Can I have more than one beneficiary?

if you are on a paid plan, you can specify as many beneficiaries as you choose. Each asset however can only be distributed to one beneficiary.

12. What is a verifier?

A verifier is someone that we can contact to confirm the fact that you’ve died or become incapacitated. This should be a trusted person who can confirm your status (spouse, sibling, child, attorney, etc.), and has access to important information and documentation (like your social security number and access to a death certificate.) In the event that someone submits your name as recently deceased, we will contact all of your listed verifiers to confirm that your assets should be released.

13. How many verifiers do I need?

You will need to specify two verifiers. Your account will not be considered complete until you designate two verifiers, and those verifiers accept their role by responding to an email and clicking “I agree” on a request asking them to serve.

14.Is My Secrets the same as a will or estate? Or an electronic will?

Not at all. An electronic will replaces a standard will and deals with your physical possessions. By contrast, My Secrets is a service that guarantees your online information and assets are distributed according to your wishes upon your death. You could use your standard will to do this but it's not very practical since you would have to continually update it. My Secrets is an easy-to-use digital safety deposit box that assigns access for various accounts and digital assets to the beneficiaries you designate.

15. Can't I just specify my digital assets in my written will?

Absolutely, the problem is most of the websites we use don't have easy provisions for actually transferring services. So while you might be legally entitled to pass on your Gmail account (for example) to a relative, the logistics around actually doing so are much more complex. With My Secrets you can just create an asset, call it "gmail", specify your account name and password, and it automatically is sent to the person you designate.

16. Why do I need My Secrets?

My Secrets is simple to use and extremely convenient for updating and managing all your online accounts and your various beneficiaries. For instance, even if your accounts are written on index cards, there's no easy way to specify who gets access to which account. Further, if you follow good practices and change your passwords periodically, there's almost no way to be sure your index cards would be current.

17. How much does it cost to use the service?

We have a limited free account so that you can test the service and better understand how My Secrets works. The paid accounts offer unlimited asset storage and unlimited beneficiaries. These are available for either an annual subscription. If you set up a free account, you can upgrade at any time.

18. How do you know when I die?

Someone will have to report your name to our system as being deceased. As part of your paid account, you will receive a card directing any medical personnel or family members to contact My Secrets. We have a system of checks in place, including sending out emails to you, contacting your verifiers and only proceeding once we have physical proof of your death in the form of a death certificate or medical examiner’s (ME) report.

19. What can I store in My Secrets Account?

Here are some ideas for accounts you might add to your cloud: email accounts, photo sites, video sites, social networks, domain registrars, computer logon names and passwords, dmv logon accounts, music accounts, messaging tools like twitter or IM, blog administration accounts, paypal, news subscriptions, notes on how you want your funeral to be handled, notes on where to find those last little personal artifacts of your life and what you want your loved ones to do with them. There are many possible uses for this service; feel free to store as much as you can on it.

20. What happens if I want to discontinue using the service?

Send us an email and we will contact you and verify before destroying the contents of your MySecrets Cloud.